Shipping policy
SHIPPING POLICY
Last Updated: September 17, 2026
Thank you for shopping with Merry Canvas. Please review this Shipping Policy before placing your order.
By placing an order with Merry Canvas, you acknowledge and agree to the shipping terms below.
ORDER PROCESSING
All orders require processing before shipment.
Processing includes activities such as:
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Order verification
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Payment confirmation
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Product preparation
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Quality checks
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Packaging
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Transfer to our fulfillment or shipping partner
Processing time is separate from shipping/transit time.
Any shipping estimate displayed on our website, product pages, advertisements, checkout pages, or other materials does not include processing time unless we specifically state otherwise.
For example, if a product states:
“Delivered in 6–10 business days”
or
“Shipping: 6–10 business days,”
the stated period refers to the estimated shipping/transit period after processing has been completed, unless expressly stated otherwise.
The total time between placing an order and receiving it therefore consists of:
Processing Time + Shipping/Transit Time = Estimated Total Delivery Time
Processing times may vary depending on order volume, holidays, product availability, fulfillment requirements, and other circumstances.
SHIPPING AND DELIVERY ESTIMATES
All shipping and delivery times displayed by Merry Canvas are estimates only and are not guaranteed delivery dates.
Statements such as:
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“Ships in”
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“Shipping time”
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“Delivery in”
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“Delivered in”
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“Estimated delivery”
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“Expected delivery”
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“Arrives in”
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Similar delivery-time statements
represent estimated timeframes only.
Unless expressly stated otherwise, these estimates refer to shipping/transit time and do not include order processing time.
Actual delivery may occur before or after the estimated timeframe.
An estimated delivery date or timeframe does not constitute a guaranteed delivery date.
INTERNATIONAL FULFILLMENT
Merry Canvas works with international suppliers, manufacturers, fulfillment centres, logistics companies, and shipping carriers.
Orders may therefore:
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Ship from overseas.
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Be fulfilled from China or another international location.
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Travel through multiple countries.
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Be transferred between different shipping carriers.
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Pass through customs.
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Be handed to a local postal or delivery service for final delivery.
The carrier shown during one stage of tracking may therefore be different from the carrier responsible for final delivery.
SHIPPING DELAYS
Once an order has entered the shipping network, much of the transportation process is handled by independent shipping carriers and logistics providers.
Delivery delays may occur for reasons outside Merry Canvas's reasonable control, including:
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Carrier delays
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Customs processing
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Customs inspections
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International transportation delays
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Severe weather
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Natural disasters
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Holiday shipping volume
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Local postal delays
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Flight or transportation disruptions
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Labor disruptions
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Government restrictions
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Incorrect or incomplete addresses
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Unsuccessful delivery attempts
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Recipient unavailability
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Package-transfer delays between carriers
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Other logistical circumstances outside our reasonable control
Merry Canvas cannot guarantee carrier performance or an exact arrival date.
A shipment arriving later than its estimated delivery timeframe does not, by itself, mean that the shipment is lost or that the customer is automatically entitled to a refund.
We will, however, comply with any mandatory rights provided under applicable consumer law.
ORDER CANCELLATIONS
Customers should review their order carefully before completing checkout.
We may be able to cancel an order only if the cancellation request is received before the order has entered processing or fulfillment.
Once an order has been:
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Processed,
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Submitted to our fulfillment partner,
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Prepared for shipment,
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Fulfilled, or
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Shipped,
the order can no longer be cancelled.
This may occur before tracking information becomes available to the customer.
A customer requesting cancellation after fulfillment has begun may need to wait for delivery and, if eligible, request a return under our Refund Policy.
Submitting a cancellation request does not guarantee that the order can be stopped.
Nothing in this section overrides cancellation rights that cannot legally be excluded under applicable consumer law.
ORDER CHANGES
Customers are responsible for reviewing their:
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Name
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Shipping address
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Product
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Design
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Regular or Premium version
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Quantity
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Email address
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Telephone number
before submitting an order.
We will make reasonable efforts to accommodate changes requested before processing begins, but changes are not guaranteed.
Once an order has entered processing or fulfillment, we may be unable to change:
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The delivery address
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Recipient name
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Product
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Product version
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Design
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Quantity
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Other order information
SHIPPING ADDRESS RESPONSIBILITY
Customers are responsible for entering a complete and accurate shipping address at checkout.
This includes, where applicable:
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Full recipient name
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Street address
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Unit or apartment number
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City
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Province/state
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Postal or ZIP code
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Country
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Telephone number
Merry Canvas is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, except where otherwise required by law.
If you notice an address error, contact us immediately at:
We will attempt to update the information if fulfillment has not begun, but we cannot guarantee changes once an order is being processed.
TRACKING INFORMATION
Tracking information will be provided where available.
Customers should understand that tracking systems may not update immediately after shipment.
It may take time for:
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The first tracking scan to appear.
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A parcel to enter the carrier's system.
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International tracking to update.
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Tracking information to transfer between international and local carriers.
A period without a tracking update does not necessarily mean that the package has stopped moving or has been lost.
MULTIPLE PACKAGES
Orders containing multiple products may occasionally be shipped separately.
You may therefore receive:
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Multiple packages.
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Multiple tracking numbers.
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Different products on different dates.
Receiving only part of an order does not necessarily mean that the remaining items are missing.
CUSTOMS AND INTERNATIONAL SHIPPING
International orders may be processed through customs.
Customs clearance can result in additional delays that are outside our control.
Where applicable, customers may also be responsible for customs duties, import taxes, brokerage charges, or other government-imposed charges unless otherwise stated at checkout or required by applicable law.
Merry Canvas does not control customs authorities and cannot guarantee how quickly a shipment will clear customs.
FAILED DELIVERY ATTEMPTS
Customers are responsible for reasonably cooperating with the shipping carrier when action is required for delivery.
This may include:
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Responding to delivery notices.
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Arranging redelivery.
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Collecting a package from a pickup location.
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Providing information requested by the carrier.
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Completing legally required import or identity verification.
If tracking shows that a delivery attempt was unsuccessful, customers should contact the local carrier promptly.
Failure to collect or accept a shipment may result in the package being:
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Returned to sender.
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Returned to an overseas warehouse.
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Held by the carrier.
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Disposed of according to carrier procedures.
A failed delivery caused by customer inaction does not automatically qualify for a refund.
Any refund or reshipment will be considered according to our Refund Policy and applicable law.
REFUSED OR UNCLAIMED PACKAGES
Refusing a package or failing to collect it is not the same as completing an authorized return.
Customers who wish to return an order should first contact:
and follow the return instructions contained in our Refund Policy.
Do not refuse delivery as a substitute for requesting a return.
Packages that are refused or left unclaimed may be returned to a carrier facility, logistics provider, or overseas warehouse rather than directly to Merry Canvas.
Where legally permitted, any additional costs resulting from refusal or non-collection may be deducted from an otherwise applicable refund.
PACKAGES MARKED AS DELIVERED
If carrier tracking shows that an order has been delivered but you cannot locate it, please:
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Check around the delivery location.
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Check with other household members.
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Check your mailbox or parcel locker.
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Check with neighbours where appropriate.
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Check with your building reception or concierge.
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Contact the local delivery carrier.
Please contact us if you are still unable to locate the package.
Carrier delivery confirmation may be used as evidence that an order was delivered, but we will review legitimate delivery issues where appropriate.
LOST PACKAGES
A delayed shipment is not automatically considered lost.
International packages can experience periods without tracking updates while moving between countries, customs facilities, or shipping carriers.
If tracking indicates that a shipment may genuinely be lost, contact us at:
We will review available tracking and shipping information and determine the appropriate next steps.
Where a package is confirmed lost, we will provide the remedy required under applicable law and our applicable store policies.
DAMAGED PACKAGES
If your order arrives damaged, please retain:
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The product.
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Original packaging.
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Shipping packaging.
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Shipping label.
Contact us as soon as reasonably possible at:
We may request photographs or videos so that we can verify the issue with our fulfillment or shipping partner.
HOLIDAY SHIPPING
Shipping and processing may take longer during periods of unusually high demand, particularly around major holidays and promotional events.
This may include the Christmas season.
Customers ordering products for a specific holiday, event, or gift date should order sufficiently in advance.
Estimated delivery dates are not guaranteed arrival dates.
Merry Canvas does not guarantee that an order will arrive before Christmas, a birthday, holiday, event, or other specific date unless we expressly provide such a guarantee in writing for that particular order.
SHIPPING COSTS
Applicable shipping charges will be displayed during checkout where required.
Promotional free shipping, discounted shipping, or other shipping offers may be subject to separate conditions.
Original shipping costs may be non-refundable for voluntary returns where permitted by law.
Return shipping is governed separately by our Refund Policy.
RETURNS ARE DIFFERENT FROM SHIPPING
Our shipping facilities and return facilities may be different.
Do not send returns to the address shown on your original parcel.
The sender address may belong to a:
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Fulfillment facility
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Shipping agent
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Carrier
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Freight forwarder
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Export facility
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Logistics partner
and may not be capable of accepting returns.
Customers must contact us before returning merchandise and obtain the current authorized return instructions.
Return warehouse locations may change depending on our suppliers and fulfillment network.
For voluntary returns, customers may be required to ship merchandise back to an overseas warehouse at their own expense in accordance with our Refund Policy.
DELIVERY ESTIMATES AND REFUNDS
A customer is not automatically entitled to a refund solely because an order arrives later than an estimated shipping or delivery timeframe.
Shipping estimates are provided to help customers understand the usual delivery timeframe but are not guarantees.
If an order experiences a significant delay, customers may contact us so that we can investigate available tracking information.
Nothing in this section removes any mandatory cancellation, refund, or delivery rights provided by applicable consumer law.
PAYMENT DISPUTES RELATING TO SHIPPING
Before initiating a payment dispute relating to shipping or delivery, customers are encouraged to contact us at:
so that we can investigate the shipment.
If a payment dispute is submitted, we may provide the payment provider with relevant evidence including:
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Order confirmation.
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Shipping records.
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Tracking information.
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Delivery scans.
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Delivery confirmation.
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Customer-provided shipping information.
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Carrier information.
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Customer communications.
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Shipping-time disclosures displayed at the time of purchase.
Nothing in this policy prevents a customer from exercising legitimate rights provided by applicable law or their payment provider.
INTERNATIONAL CONSUMER RIGHTS
Nothing in this Shipping Policy is intended to remove or restrict mandatory consumer rights that cannot legally be waived.
If applicable consumer law provides rights greater than those contained in this Shipping Policy, those mandatory rights will apply.
CONTACT US
For questions relating to your order or shipment, contact: