Refund policy

Return & Refund Policy

30-Day Return Policy

Merry Canvas offers a 30-day return window, subject to the conditions below.

All return requests must be submitted within 14 days of confirmed delivery. Once a return has been authorized, the item must be shipped back within 30 days of the original delivery date unless applicable consumer law provides otherwise.

Return requests submitted more than 14 days after confirmed delivery may be declined unless otherwise required by applicable law.

To request a return, contact us at contactmerrycanvas@gmail.com before sending anything back.

Items returned without prior authorization will not be accepted or refunded.

Return Eligibility

To qualify for a voluntary return, the product must:

Be unused and uncolored.
Be in substantially the same condition in which it was received.
Include all components, markers, accessories, packaging, and inserts originally supplied.
Not show signs of washing, staining, coloring, writing, damage, excessive handling, or other use.
Be accompanied by proof of purchase.

Coloring, drawing, writing on, washing, or otherwise using the blanket may make the product ineligible for a voluntary return because the item cannot reasonably be restored to its original condition or resold.

This does not limit any rights you may have for defective or non-conforming goods under applicable law.

Return Shipping & Overseas Returns

Our products are fulfilled through international suppliers and fulfillment partners. Approved returns may therefore need to be shipped to an overseas return warehouse.

Customers are responsible for the cost of return shipping for voluntary returns, including change-of-mind returns, unless we agree otherwise or applicable law requires us to cover the cost.

International return postage can be significant. Customers are encouraged to review this policy before ordering.

The correct return warehouse will be provided after your return request has been reviewed and approved.

Do not return your order to the address printed on the original shipping parcel. The original shipping address may belong to a carrier, logistics provider, forwarding facility, or fulfillment centre that does not process customer returns.

Our suppliers and fulfillment facilities may change from time to time. As a result, our authorized return address is subject to change. You must contact us and receive the current authorized return instructions before sending your return.

We do not publish a permanent return address because the appropriate return facility may depend on the product, supplier, country of origin, or fulfillment arrangement.

Customers are responsible for:

Return postage.
Appropriate packaging.
Any required customs documentation.
Tracking the return shipment.
Any duties, taxes, carrier fees, or similar charges associated with a voluntary return, where permitted by law.

We strongly recommend using a tracked shipping service.

Merry Canvas is not responsible for returns that are lost in transit, sent to an unauthorized or outdated address, refused because of incorrect customs documentation, or otherwise fail to reach the return facility due to circumstances outside our control.

Regular vs. Premium Blankets

Merry Canvas may offer both Regular and Premium versions of our coloring blankets.

These are different product options and customers should review the selected variant before completing their purchase.

Regular Version

The Regular version is designed as our more affordable and lightweight option.

Customers should understand that:

The Regular blanket is intentionally thinner and lighter than the Premium version.
Some customers may consider the Regular material thin based on their personal expectations.
Thinness or lightweight construction alone does not mean the product is defective when the customer ordered the Regular version.
The appearance, thickness, texture, and feel of the Regular version will differ from the Premium version.

Premium Version

The Premium version uses an upgraded construction and/or material compared with the Regular version and is intended for customers who prefer a more substantial product.

The Premium version may differ in thickness, weight, feel, construction, printing, and overall finish.

Ordering the Regular version and later preferring the characteristics of the Premium version does not mean that the Regular product was defective or that the wrong product was supplied.

If the customer received a product materially different from the version actually ordered, they should contact us so we can investigate.

Marker Bleed-Through & Surface Protection

Coloring blankets are designed to be colored on using markers or other appropriate coloring materials.

Ink may bleed through or transfer through the blanket depending on the marker used, amount of ink applied, repeated strokes, pressure, saturation, and the surface underneath the blanket.

This is particularly important with permanent or high-ink-flow markers.

Customers should:

Always place a protective barrier underneath the blanket before coloring.
Avoid coloring directly on valuable furniture, bedding, carpet, flooring, tables, or other surfaces that could be stained.
Test markers on a small area first when appropriate.
Supervise children while coloring.

Merry Canvas is not responsible for staining, ink transfer, discoloration, or damage to furniture, flooring, bedding, clothing, or other property resulting from coloring without adequate surface protection, except where liability cannot legally be excluded.

Marker bleed-through or transfer that is consistent with the disclosed nature and use of the product is not, by itself, evidence that the product is defective.

Neither the Regular nor Premium version should be assumed to be completely bleed-proof unless the applicable product listing specifically states that it is.

Product Expectations & Change of Mind

Personal preference does not automatically mean that a product is defective.

Subject to mandatory consumer rights, the following are generally considered change-of-mind or preference issues rather than product defects:

Preferring a thicker blanket after purchasing the Regular version.
Deciding that the Regular version feels thinner than personally expected.
Preferring the Premium version after receiving the Regular version ordered.
No longer wanting the product.
Purchasing the wrong version, pattern, size, or quantity.
Differences in personal expectations regarding softness, thickness, weight, texture, or feel.
Minor colour differences caused by lighting, photography, printing, or screen settings.
Reasonable variations associated with manufacturing, printing, cutting, or textile production.
Marker bleed-through or ink transfer where appropriate surface protection was not used.

Where our voluntary return policy applies, eligible unused items may still be returned according to the requirements of this policy.

Nothing in this section removes any mandatory right a customer may have where a product is genuinely defective, materially misrepresented, incorrect, or otherwise protected under applicable consumer law.

Damaged, Defective or Incorrect Orders

Please inspect your order promptly after delivery.

If you believe that:

The product arrived damaged;
You received the wrong item;
An item is missing; or
The product contains a genuine manufacturing defect,

For faster investigation, we may request:

Your order number.
Photographs of the product.
Photographs of the packaging and shipping label.
A short video showing the issue.
Any other information reasonably necessary to verify the claim.

Please do not discard the product or packaging while a claim is being reviewed.

If we confirm that the item is defective, damaged, or incorrect, we may provide an appropriate remedy such as replacement, refund, or another solution consistent with applicable consumer law.

Non-Returnable Items

Unless required otherwise by applicable law, we cannot accept voluntary returns of:

Blankets that have been colored, written on, drawn on, washed, stained, or used.
Products showing signs of use or damage after delivery.
Items missing original components or accessories.
Personalized or custom-made products.
Gift cards.
Items specifically identified as final sale before purchase.

A sale or promotional price does not remove any statutory rights that cannot legally be waived.

Exchanges

We do not guarantee direct exchanges.

The fastest way to obtain another version, design, or product is normally to complete an approved return for the original eligible item and place a separate order for the replacement product.

Customers are responsible for checking whether they selected the Regular or Premium version before completing their order.

Refused & Unclaimed Deliveries

Customers are responsible for providing a complete and accurate delivery address and, where required, cooperating with the local delivery carrier.

Refusing delivery, failing to collect a parcel, failing to respond to the carrier, or allowing a shipment to be returned to sender does not automatically qualify the order for a refund.

Any refund for an unclaimed or refused parcel will depend on whether the merchandise is successfully returned to an authorized facility and on the circumstances of the shipment, subject to applicable law.

Shipping charges and costs incurred because of an incorrect address, refusal, non-collection, or failed delivery may be deducted from an otherwise applicable refund where legally permitted.

Payment Disputes & Chargebacks

We encourage customers to contact us at contactmerrycanvas@gmail.com before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.

Submitting a payment dispute does not automatically establish that an order was unauthorized, defective, undelivered, or eligible for a refund.

Where a chargeback or payment dispute is filed, we may provide the payment provider with relevant evidence, including:

Order information.
Checkout records.
Shipping and tracking information.
Delivery confirmation.
Product descriptions and disclosures presented at the time of purchase.
The version selected by the customer.
Customer communications.
Photographs or other evidence relating to the order.
Our return and refund terms.

We reserve the right to contest disputes that we reasonably believe are inaccurate, fraudulent, abusive, or inconsistent with the documented transaction.

Nothing in this policy prevents a customer from exercising legitimate rights provided by their payment provider or applicable law.

European Union & Other Mandatory Cooling-Off Rights

Where mandatory consumer legislation gives you rights greater than those provided by this policy, those legal rights will apply.

For customers covered by the European Union's statutory distance-selling right of withdrawal, you generally have 14 days after receiving the goods to notify us that you wish to withdraw from the purchase without providing a reason.

After notifying us within the applicable period, you must return the goods within the period required by applicable law.

Where legally permitted and where you were informed before purchasing, you are responsible for the direct cost of returning goods under a change-of-mind withdrawal.

Different rules may apply to defective goods, customized products, diminished value caused by handling beyond what is reasonably necessary to inspect the product, and other legally recognized exceptions.

This statutory section overrides conflicting portions of our voluntary return policy whenever required by law.

Refunds

Once an authorized return has been received, we will inspect it and determine whether it satisfies the applicable return requirements.

If approved, the refund will be issued to the original payment method.

Please allow up to 10 business days after refund approval for us to process the refund. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Original expedited shipping charges, return shipping costs, customs fees, duties, and similar charges are not refundable unless required by applicable law.

We may withhold a refund until the returned merchandise has been received or proof of return has been provided where applicable.

If more than 15 business days have passed since we confirmed that your refund was approved, contact us at contactmerrycanvas@gmail.com.

Important Notice

By purchasing from Merry Canvas, customers are responsible for reviewing the product description, selecting the correct product version, and reading the disclosures concerning product construction, Regular versus Premium versions, and potential marker bleed-through.

These policies form part of the terms governing your purchase but do not exclude, restrict, or override consumer rights that cannot legally be waived under applicable law.

For return questions, contact:

contactmerrycanvas@gmail.com

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